Overview
Refund & Returns Policy
Hnzla’s Watches
At Hnzla’s Watches, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before placing an order.
1. Return Eligibility
We accept returns only if:
- The product received is damaged, defective, or wrong item delivered.
- The return request is made within 3 days of receiving the order.
- The watch is unused, in original condition, and with original packaging.
2. Non-Returnable Conditions
We do not accept returns if:
- The customer changes their mind after purchase.
- The product has been used, damaged, or altered by the customer.
- The return request is made after the allowed return period.
3. Refund Policy
Refunds are only approved after our team inspects the returned product.
- If approved, the refund will be processed within 5–7 working days.
- Refunds may be sent through bank transfer, JazzCash, EasyPaisa, or the original payment method.
4. Exchange Policy
If you receive a damaged or incorrect watch, we can offer:
✅ Product Replacement
✅ Exchange with another available product
✅ Full or partial refund (depending on the issue)
5. Return Shipping
- If the mistake is from our side (wrong or damaged product), return shipping charges will be covered by us.
- If the customer wants a return for personal reasons, shipping charges will be the customer’s responsibility.
6. Order Cancellation
Orders can only be cancelled before shipping. Once an order has been dispatched, cancellation will not be accepted.
7. Contact Us
For refund or return requests, contact our support team:
Hnzla’s Watches Support
📧 Email: hanzalafayazz@gmail.com
📱 WhatsApp: +923071333223
We aim to provide the best shopping experience and appreciate your trust in Hnzla’s Watches.
Need help?
Contact us at {email} for questions related to refunds and returns.